Refund and Return Policy
RETURNS AND REFUNDS
We accept refunds or returns within 10 days of purchase. We will refund or replace the item if:
We accept refunds or returns within 10 days of purchase. We will refund or replace the item if:
✅ Item is not physically scratched
✅ Item was bought from our store
✅ Item has factory defect (broken lock, loose welds)
✅ Item was bought from our store
✅ Item has factory defect (broken lock, loose welds)
Instructions on how to return and refund:
- Contact first Alessa Bags and Accessories via our Facebook Page (Messenger) https://www.facebook.com/alessabagsph.
- For Customers within Metro Manila/Cavite/Rizal, we will send via our courier service the replacement for the product. Customer to hand it over the defective product to our courier.
- For Customers outside Metro Manila, we will give you the details on to whom and where to send the defective product.
- The customer should send us the receipt or order number to Alessa Bags and Accessories for the proof that he/she has already sent back to us the defective product.
- Once we got the confirmation of the shipment, we will ship the replacement to the customer free of any charges.