Shipping Policy

CASH ON DELIVERY ONLY
FREE SHIPPING NATIONWIDE (for PHILIPPINES)

    HOW LONG SHOULD I WAIT FOR MY ITEMS TO ARRIVE?
    **Due to COVID-19, we have updated the number of days of the delivery of provincial order(s).
    🚛 Metro Manila: 1-2 days
    🚛 Luzon: 3-7 days (for outside Metro Manila)
    🚛 Visayas: 6-10 days
    🚛 Mindanao: 7-14 days

    Please take note that our cash on delivery service is handled by a third party courier LBC Express. We do not hold or control the time of the delivery once it is on transit status. If you would like to receive your order on a rush basis, we also accept rush orders via straight payment. 

    I DID NOT RECEIVE ANY CONFIRMATION WHAT SHOULD I DO.
    If you successfully used our checkout system, you should receive a confirmation in about 60 seconds after finishing the process. However, the tracking code may take a bit of time since it takes 24-48 hours to encode it via 3rd party logistics.

    If you still did not receive any confirmation within 24-72 hours, please contact us at Alessa Bags and Accessories FB Page/Messenger.

    MY ITEM HAS NOT ARRIVED ON THE GIVEN TIME FRAME.
    There are instances where the shipping time takes more than we stated, this is because of some reasons:
    ❌ Incomplete address
    ❌ Unreachable mobile number
    ❌ Area not covered via COD or Area is considered as a remote area

    INCOMPLETE REGISTRATION OF ADDRESS WILL NOT PROCESS FOR DELIVERY...
    For more questions, please e-mail us at customer-support@alessabags.com or message us at:  

    Alessa Bags and Accessories FB Page